Return Policy

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Service-Based Business

We provide indoor plant care and maintenance services across Australia (including NSW, Sydney, Lidcombe and surrounding areas). Our visits, health checks and plant styling are performed at your location and are not physical goods, so standard product return rules do not apply.

Cancellation

You may cancel or reschedule a booked visit by giving us notice as agreed at the time of booking. Short-notice cancellations may be subject to a fee as set out in your service agreement.

Refunds

If you have prepaid for an indoor plant care service (e.g. a health check, monthly visit or styling session) that has not yet been performed and you cancel in line with our cancellation terms, we will refund the amount for the unused service. Refunds are processed within a reasonable time, typically within 14 business days for Australian customers. The refund method will be the same as the original payment where possible.

Australian Consumer Law

Our indoor plant care and maintenance services in Australia are supplied in accordance with Australian Consumer Law (ACL). Your statutory rights under the ACL are not excluded by this Return Policy. If you believe a service did not meet consumer guarantees, please contact us at the details below. We are based in Lidcombe, NSW, and serve customers across NSW and Australia.

Goods

If we supply any physical goods (e.g. pots or plants) as part of our indoor plant care service in Australia, any return or refund for those items will be agreed on a case-by-case basis and in line with Australian Consumer Law (ACL).

Contact

For return or cancellation requests relating to our indoor plant care services in Australia: Queblorngrex, A1/3-29 Birnie Ave, Lidcombe NSW 2141, Australia. Phone: +61283195541. Email: support@queblorngrex.world.